Prototype
Changes made
- Notify users when input is wrong or not filled in
- Add logout button
- Redesign registration form
- Redesign function to navigate from each pages
- Remove menu side bar
- Fixed and resize company logo at top of the page
Briefing text
Pre-test
Welcome to Tokey & Co. usability testing session for Fly Wash website prototype.
Tokey & Co. will provide a Fly Wash service to UTM students that will help making a delivery for their laundry. Fly Wash service will ease the students’ burden and responsibility by saving their time and energy. Fly Wash is a web based system available to any internet users. This website will enable user to request delivery for their laundry online.
Users are able to create new account for their own use. After the user got their own account, they can have access to the website.
Users can choose 3 option whether to request pickup, view recent pickups and view price rate for the service.
You are required to finish 4 tasks in total. If for whatever reason you are not able to finish the tasks given, please say “terminate”. The tasks will be done consecutively.
Here is a consent form for you to review before running the testing session. Make sure you clearly understand the conditions and sign the form.
You may start the task whenever you are ready to.
Post-test
Thank you for willingly to participate in Tokey & Co. usability testing session.
We appreciate what you have done. Thank you!
Informed consent form
Questionnaire
Usability testing
User 1:
User 2:
User 3:
User 4:
User 5:
User 6:
Results from performance measurements
Task 1: Registration
Time taken for designer : 11.05s
Time taken for User 1 : 19.71s
Status : Complete
S(User 1) = 100(11.05)/19.71
= 56.06%
Time taken for User 2 : 24.5s
Status : Complete
S(User 2) = 100(11.05)/24.5
= 45.10%
Time taken for User 3 : 11.81s
Status : Complete
S(User 3) = 100(11.05)/11.81
= 93.56%
Time taken for User 4 : 11.49s
Status : Complete
S(User 4) = 100(11.05)/11.49
= 96.17%
Time taken for User 5 : 12.32s
Status : Complete
S(User 5) = 100(11.05)/12.32
= 89.69%
Time taken for User 6 : 16.71s
Status : Complete
S(User 6) = 100(11.05)/16.71
= 66.13%
Task 2: Login
Time taken for designer : 7.36s
Time taken for User 1 : 13.62s
Status : Complete
S(User 1) = 100(7.36)/13.62
= 54.04%
Time taken for User 2 : 17.56s
Status : Complete
S(User 2) = 100(7.36)/17.56
= 41.91%
Time taken for User 3 : 7.37s
Status : Complete
S(User 3) = 100(7.36)/7.37
= 99.86%
Time taken for User 4 : 12.62s
Status : Complete
S(User 4) = 100(7.36)/12.62
= 58.32%
Time taken for User 5 : 7.66s
Status : Complete
S(User 5) = 100(7.36)/7.66
= 96.08%
Time taken for User 6 : 11.08s
Status : Complete
S(User 6) = 100(7.36)/11.08
= 66.42%
Task 3: Request pickup
Time taken for designer : 15.47s
Time taken for User 1 : 53.84s
Status : Complete
S(User 1) = 100(15.47)/53.84
= 28.73%
Time taken for User 2 : 76.87s
Status : Complete
S(User 2) = 100(15.47)/76.87
= 20.12%
Time taken for User 3 : 19.03s
Status : Complete
S(User 3) = 100(15.47)/19.03
= 81.29%
Time taken for User 4 : 29.32s
Status : Complete
S(User 4) = 100(15.47)/29.32
= 52.76%
Time taken for User 5 : 38.26s
Status : Complete
S(User 5) = 100(15.46)/38.26
= 40.43%
Time taken for User 6 : 58.50s
Status : Complete
S(User 6) = 100(15.46)/58.50
= 26.44%
Task 4: Recent pickups
Time taken for designer : 1.86s
Time taken for User 1 : 2.68s
Status : Complete
S(User 1) = 100(1.86)/2.68
= 69.40%
Time taken for User 2 : 2.35s
Status : Complete
S(User 2) = 100(1.86)/2.35
= 79.15%
Time taken for User 3 : 2.17s
Status : Complete
S(User 3) = 100(1.86)/2.17
= 85.71%
Time taken for User 4 : 3.22s
Status : Complete
S(User 4) = 100(1.86)/3.22
= 57.76%
Time taken for User 5 : 2.91s
Status : Complete
S(User 5) = 100(1.86)/2.91
= 63.92%
Time taken for User 6 : 2.76s
Status : Complete
S(User 6) = 100(1.86)/2.76
= 67.39%
Task 5: Price rate
Time taken for designer : 1.79s
Time taken for User 1 : 2.48s
Status : Complete
S(User 1) = 100(1.79)/2.48
= 72.18%
Time taken for User 2 : 2.16s
Status : Complete
S(User 2) = 100(1.79)/2.16
= 82.87%
Time taken for User 3 : 1.97s
Status : Complete
S(User 3) = 100(1.79)/1.97
= 90.86%
Time taken for User 4 : 2.52s
Status : Complete
S(User 4) = 100(1.79)/2.52
= 71.03%
Time taken for User 5 : 2.74s
Status : Complete
S(User 5) = 100(1.79)/2.74
= 65.33%
Time taken for User 6 : 2.30s
Status : Complete
S(User 6) = 100(1.79)/2.30
= 77.83%
Results from subjective measurements
Discussion
According to the results obtained, we could say that we achieved our expectations. All of the users completed the task even there are some error made. Our main objective for this project is to make sure that all the tasks and functions are working properly.
Based on the number of clicks and time spent on a specific task, we conclude that
- Easiest — Task 4 and 5
- Most of the user use 1 click only and short time to complete the tasks
- Most difficult — Task 3
- Users take times to fill in the form
Conclusion based on user performance score:
- Task 1: Registration
- All user completed the task quickly and get high score
- Task 2: Login
- Only 1 user take long time to complete the task because he input the wrong password at first try
- Task 3: Request Pickup
- Most of the user take time to fill in the form however, all of them managed to complete the task
- Only 1 user completed the task quickly and get high score
- Task 4: Recent Pickups
- All user completed the task quickly and get high score
- Task 5: Price Rate
- All user completed the task quickly and get high score
Conclusion based on subjective measurement:
- Based from the website, the user feels that without explanation beforehand it is difficult to understand the flow of our service
- Most of them like the design of the website and find it easy to use without the need of instruction
- Even though the website may look simple and boring, the users find it very nice because they could finish the task with ease
Improvement
- Add more engaging and fun features such as point system in the future
- Add information about company background and services
Conclusion
- Even though the website is working like how we expect it to be, there are certain elements that we overlook such as displaying information about our company and services.
- Most of the users like the presentation of the website in terms of design, usability and complexity.
- Even though the website is very simple, all the function are very direct and easy to understand, making it easier for the user to complete the tasks given.
Tokey & Co. 